Gardeners Addington Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Addington provides garden maintenance, landscaping, and related outdoor services to domestic and commercial clients. By making a booking, requesting a quotation, or allowing work to begin, you agree to these terms. Please read them carefully before confirming any service. These terms are designed to be clear, fair, and practical, while protecting both the client and the service provider.

For the purpose of this document, references to we, us, and our mean the gardening service provider operating under the Gardeners Addington service name. References to you and your mean the customer or account holder. These terms apply to all agreed gardening services unless we have expressly stated otherwise in writing. If any separate written agreement exists, it will take priority only where it clearly conflicts with these terms.

All services are supplied subject to availability, site access, weather conditions, and the scope of work agreed before the appointment. We reserve the right to decline work that is unsafe, unlawful, outside our capabilities, or inconsistent with the original quotation. Gardeners Addington may update these terms from time to time, and the version in force at the time of booking will usually apply to that booking unless a different arrangement has been agreed.

1. Booking Process

Bookings may be made after an enquiry, estimate, or quotation has been provided. A booking is only confirmed once the scope of services, proposed date or schedule, and any required deposit or written acceptance have been agreed. Where a quotation is based on limited information, it may be revised if the actual site conditions differ from those described. Gardeners Addington is not bound to carry out additional work that was not included in the original agreement unless you approve the change.

When you request a service, you must provide accurate information about the site, including access arrangements, service expectations, any known hazards, and any restrictions that may affect the work. If we arrive and discover that the information provided was materially incomplete or inaccurate, we may need to amend the price, alter the planned service, or reschedule the visit. Delays caused by restricted access, locked gates, unattended pets, unsafe surfaces, or unavailable utilities may be chargeable if they prevent completion of the service.

2. Scope of Work

The agreed scope of work will be based on the description in the quotation, booking note, message exchange, or written service summary. Typical services may include mowing, pruning, hedge cutting, weeding, planting, clearance, and general maintenance. However, any specific exclusions or limitations should be understood to apply, even if not repeated on every booking. If you want additional tasks completed, you should request them before the visit or immediately upon inspection so that we can confirm whether they can be added safely and lawfully.

3. Payments

Unless otherwise stated, prices are quoted in pounds sterling and may be subject to VAT where applicable. Payment terms will be explained before work begins, and you agree to pay the full amount by the stated due date. We may request advance payment, part-payment, or payment on completion depending on the type of work, the estimated duration, or the level of materials required. Late or missed payment may result in suspension of future services and recovery action where necessary.

For ongoing maintenance plans, invoices may be issued per visit, weekly, monthly, or according to another agreed schedule. If payment is made by bank transfer, card, direct debit, or another approved method, you must ensure funds are available and that payment details are correct. Any bank charges, chargeback fees, or failed payment costs caused by your payment method may be added to your account where allowed by law.

We may revise a price if the work changes due to your instructions, site conditions, or unexpected waste volumes. If we discover hidden obstacles, diseased material, excessive overgrowth, or hazardous items, we may pause the work and seek your approval before continuing. A quotation is not a fixed-price guarantee unless we have explicitly stated that it is fixed and based on fully disclosed conditions.

4. Cancellations and Rescheduling

You may cancel or reschedule a booking, but reasonable notice is expected. Unless a different notice period has been stated in your booking confirmation, cancellations made with sufficient notice will not normally incur a charge. Where a cancellation is made at short notice, particularly after staff have been allocated, materials purchased, or travel undertaken, a cancellation fee may apply to cover our losses.

If poor weather affects safe working conditions, we may delay, pause, or reschedule the service. Gardening work often depends on ground conditions, visibility, and safe handling of equipment, so we may decide that conditions are unsuitable even if the weather appears acceptable from a distance. In such cases, we will aim to offer a replacement date. We are not responsible for consequential loss caused by a necessary rescheduling due to unsafe or impractical site conditions.

If we must cancel due to illness, equipment failure, transport issues, or unforeseen circumstances, we will try to rearrange the appointment promptly. We will not be liable for losses arising from a delay or cancellation beyond our reasonable control, provided we act fairly and keep you informed as soon as practical. Your statutory rights are not affected by this clause.

5. Client Responsibilities

You are responsible for ensuring that the site is reasonably accessible and safe for the agreed works to be carried out. This includes securing pets, removing fragile items from work areas, and informing us of any underground services, hidden fixtures, private irrigation systems, or other features that could be damaged during the job. You should also let us know in advance if anyone on the premises has special safety requirements, as this may affect how the work is performed.

Where you ask us to work in your absence, you authorise us to undertake the agreed tasks using reasonable professional judgement. We will not be responsible for property damage caused by pre-existing defects, poor installation, unstable structures, or items that were already weakened before the job started. You remain responsible for making sure any valuables, ornaments, or sensitive items are removed or protected before work begins.

If we are unable to complete the service because you did not provide access, there was no one available to grant entry, or essential instructions were missing, we may still charge for the time spent or for a wasted visit. Gardeners Addington may also refuse to proceed if we believe the site conditions present an unacceptable risk to people, property, tools, or the environment.

6. Liability and Limitations

We will carry out all services with reasonable care and skill. However, gardening and outdoor maintenance involve natural variation, seasonal limitations, and the condition of living materials. For this reason, we do not guarantee outcomes such as plant survival, regrowth speed, flowering, lawn recovery, or pest resistance unless such a guarantee is expressly given in writing. Advice given during or after a service is provided in good faith but should not be treated as a warranty.

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for direct loss or damage arising from a service will be limited to the amount paid or payable for the specific job giving rise to the claim, unless a different limit is required by law.

We are not liable for indirect, consequential, or business losses, including loss of profit, loss of opportunity, or inconvenience caused by delay, except where such exclusion is prohibited by law. Where damage is caused by our proven negligence, we may choose to repair, replace, or compensate in a reasonable manner. You must notify us of any claim as soon as reasonably possible and provide access to inspect the alleged issue before any remedial work is arranged.

7. Waste, Clearance, and Environmental Rules

Any green waste, clippings, branches, or garden debris removed as part of the service will be handled in accordance with applicable waste laws and local authority requirements. Unless stated otherwise, waste removal is not automatically included in the price and may be charged separately. If waste is left on site, it becomes your responsibility unless we have expressly agreed to dispose of it.

Where we collect and transport waste, we will aim to dispose of it lawfully through appropriate facilities. You agree not to ask us to remove controlled waste, hazardous substances, asbestos, chemicals, clinical waste, fuel, or materials that we reasonably believe may be dangerous or unlawfully stored. If such items are discovered during the work, we may stop and request further instructions. Any additional handling, segregation, or specialist disposal may attract extra charges.

You must tell us in advance if the waste is likely to contain invasive species, diseased plant matter, contaminated soil, or items requiring special handling. We may refuse to move or process waste that could spread contamination or breach environmental regulations. Gardeners Addington supports responsible disposal, reuse where appropriate, and practices that reduce unnecessary landfill use where this can be achieved safely and lawfully.

8. Changes to Services and Materials

If you ask us to change the agreed service after booking, we may need to alter the price, schedule, or equipment required. Any changes will only become binding once accepted by us. Where materials, plants, compost, aggregates, or other supplies are purchased specifically for your job, you may be charged for them whether or not the final plan changes, especially if the items are non-returnable or custom ordered.

We may substitute a material or method where the original option is unavailable, unsuitable, or likely to cause a poor result. Any such substitution will be made with reasonable care and, where practicable, with your approval. If you supply your own materials, tools, or plants, you remain responsible for their suitability, quality, and any defects unless the issue is caused by our negligent handling.

We are not responsible for delays caused by stock shortages, supplier disruption, transport problems, or similar events outside our control. If a service depends on specific items being available, the booking may need to be postponed until those items can be sourced. In such cases, we will act reasonably and keep the arrangement under review.

9. Complaints and Remedies

If you are unhappy with any part of the service, you should notify us within a reasonable time so that we can investigate. Clear photographs, a description of the issue, and any relevant timing details can help us assess the matter more efficiently. We may request access to the site to inspect the work before deciding on a remedy. Complaints made long after completion may be harder to assess fairly.

Where a complaint is justified, we may offer a return visit, a partial refund, a correction of the issue, or another reasonable remedy depending on the circumstances. We reserve the right to decide the most appropriate remedy, taking into account the nature of the service and the extent of the concern. Minor natural variation in living materials, weather effects, or seasonal changes will not usually amount to a fault.

Nothing in this section removes your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer law. If a service was not delivered with reasonable care and skill, you may be entitled to a repeat performance or a price reduction, depending on the facts. We encourage prompt communication so that concerns can be resolved efficiently and fairly.

10. Governing Law

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force.

By booking with Gardeners Addington, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to support a transparent and professional working relationship and to make clear the responsibilities of both parties. In the event of any ambiguity, the interpretation that is most consistent with UK law and fair commercial practice will apply.

These terms are written for general service use and may be supplemented by job-specific notes, quotations, or schedules. No waiver of any right or remedy shall be effective unless agreed in writing by us. Any failure by us to enforce a term on one occasion shall not prevent us from enforcing it later.